Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at support@lckyinc.com.
Approved returns must be sent to the following address:

LCKY INC
Unit 5, The Old Printworks
Fishponds Road
Wokingham
RG41 2QX
United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, including any duties or taxes for international returns.

We recommend using a tracked and insured service, as we cannot be held responsible for items lost in transit.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item. Where a return is required due to a fault or error on our part, we will make this right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Sale items

• Gift cards

• Custom or personalised products

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get the item you want is to return the original item and place a new order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must be in the same condition as received — unworn or unused, with tags, and in original packaging — and accompanied by proof of purchase.
Customers are responsible for return shipping costs.

Refunds

Once your return has been received and inspected, we’ll notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@lckyinc.com.